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New domestic abuse support services start on 1 April

Domestic abuse refuge and support services will be re-launched to Warwickshire residents on 1 April 2012.

The services have been re-modelled to increase the range of  interventions available and provide a single point of contact with clear referral pathways between services for victims and referring agencies.

Following a competitive tendering exercise, the contracts to provide the new services were awarded to two national charities: Refuge and Stonham. Refuge will be providing the refuge service and Stonham will be providing the community-based support service.

Around 8,000 incidents of domestic abuse are reported to Warwickshire Police every year. The new support system will take on these cases as well as offer information and advice to anyone affected by abuse whether or not they choose to report.

The refuge service will manage 18 units of refuge accommodation spread across the county. It will meet the needs of women experiencing domestic abuse from across Warwickshire’s communities. Out of county refuge arrangements will still be available where required to keep victims and their children safe.

The domestic abuse support service will incorporate a range of services including legal advocacy, housing related support, open access advice and information, a specialist helpline, dedicated support for lesbian, gay, bi-sexual transgender victims, male victims, and black and ethnic minority communities. The service will also coordinate multi-agency risk assessments and manage the Sanctuary Scheme which helps victims to stay in their own homes.

The new model of integrated support with a single point of contact for victims and referral agencies will help streamline transfer between different services to make sure people get all the support they need.

Contact Details

From 1 April, the new services can be contacted as follows:

  • For the domestic abuse helpline (Stonham), call 0800 408 1552 between 8am – 8pm, Monday – Friday, and 8am – 4pm on Saturdays.
  • For refuge services, call 07584 233473, available 24 hours.

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