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Two-Thirds Receive #FixScam Phone Calls From ‘Microsoft’

A global survey by Microsoft has found that two-thirds of respondents have experienced what is known as a ‘fix scam’.

Typically, these scams involve cyber-criminals pretending to be genuine tech support representatives of Microsoft or other big companies. They are operated via simple phone calls, often playing on telling the user that they have a virus on their computer, trying to obtain remote access to the user’s machine, or even to extract payment for their ‘services’.

But these scams are spreading fast because the criminals have moved beyond the landline and are increasingly using emails, websites and pop-ups to catch out their victims.

At any rate, be warned that the scams are becoming more prevalent in the UK, with Microsoft finding that 69% of Brits have been hit by a tech support scam.

10% of respondents said that they had continued with the scam – i.e. they fell for it – and 2% followed the criminal’s instructions to the letter and actually ended up losing money as a result.

Microsoft stated that it will never proactively reach out to users to offer tech support, and that users should be suspicious of any software or services being touted in such a manner – and that you should never give control of your computer over to a third party, unless you can confirm you’re talking to a legitimate support rep.

The easiest way to do the latter is to end the current call, and contact the company yourself (preferably using a different phone to ensure the scammers haven’t remained on the line – this is a common trick with bank account scams these days, where they play a dialling noise when you pick the phone back up, to make you think you’ve redialled).

For more information on this story, visit the TechRadar news article.

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Complete the new 2016 Cyber Crime survey, so we can see the full scope of Cyber Crime in Warwickshire, and across West Mercia and the West Midlands – https://www.surveymonkey.co.uk/r/RegionalCyber16

For more information about our work, please visit www.safeinwarwickshire.com/cybercrime

Be Cyber Streetwise is a cross-government campaign, funded by the National Cyber Security Programme. They aim to measurably and significantly improve the online safety behaviour and confidence of consumers and small businesses (SMEs).

Get Safe Online is the UK’s leading source of factual and easy-to-understand information on online safety. Their website offers advice on how you can protect yourself, your computers and devices, and your business against the likes of fraud, identity theft, viruses and other potential online problems.

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