Fraudsters are again phoning Warwickshire residents pretending to represent TalkTalk.

The fraudsters, (who appear to be based in call centres in the Far East),  are known to make a number of false claims, including:

• there is a problem with your Internet reception
• there is a problem with your router
• a file downloaded on to your computer needs to be ‘cleaned’
• there is a virus on your computer that needs removing
• you are experiencing ‘technical issues’

They then ask you a series of questions before requesting you to carry out a number of tasks on your computer. These tasks are designed to provide them with remote access to your computer. They can then steal personal and financial information including user names and passwords.

They can often be quite persuasive and sometimes aggressive on the phone.

Always put the phone down. Never provide remote computer access to any cold caller.

• Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
• Warwickshire Trading Standards Website Facebook Twitter
• Sign up to scam alerts at http://www.warwickshire.gov.uk/scams

Don’t Forget
Complete the new 2016 Cyber Crime survey, so we can see the full scope of Cyber Crime in Warwickshire, and across West Mercia and the West Midlands – https://www.surveymonkey.co.uk/r/RegionalCyber16

For more information about our work, please visit www.safeinwarwickshire.com/cybercrime

Cyber Aware is a cross-government campaign, funded by the National Cyber Security Programme. They aim to measurably and significantly improve the online safety behaviour and confidence of consumers and small businesses (SMEs).

Get Safe Online is the UK’s leading source of factual and easy-to-understand information on online safety. Their website offers advice on how you can protect yourself, your computers and devices, and your business against the likes of fraud, identity theft, viruses and other potential online problems.

ThinkUKnow is a national website which offers tailored advice to young people about online safety concerns. There is also a section on there if you are a parent/carer or a teacher who is concerned about a young person’s safety online.