One Warwickshire resident reported receiving a phone call from someone who claimed to be calling from EE, offering an upgrade to his mobile phone. The consumer agreed the contract but when the phone later arrived he realised that his contract was not with EE at all but with another company, leaving him paying contracts for two separate mobile phones!

Despite cancelling the new contract, the bogus trader continued to take money from his account.

Never agree to buy goods or services from cold callers. If you think an offer is genuine, ask to phone back via a publicly listed telephone number.

• Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
• Warwickshire Trading Standards Website Facebook Twitter
• Sign up to scam alerts at http://www.warwickshire.gov.uk/scams

Don’t Forget
Complete the new 2016/17 Cyber Crime survey, so we can see the full scope of Cyber Crime in Warwickshire, and across West Mercia, the West Midlands and Staffordshire – https://www.surveymonkey.co.uk/r/RegionalCyber16